Frequently Asked Questions
Wholesale
Does Paragon offer wholesale?
Contact us at info@paragontearoom.com and one of our industry professionals will be in touch with you within the next 24 hours to help select the most suitable tea for your business.
Our Clients
Wholesale Clients:
- Fufu Pancake
- Rain or Shine Ice Cream
- Haisai Sweets & Treats
- Remi Patisserie
- eF & Be Bakehouse
- Pennyroyal Coffee & Bakery
- Lumine Coffee
- Salty Sugar Patisserie
- Honolulu Coffee
- Lumiere Patisserie
- Earthling’s Bakery
- Sweet Barrel
- Pointage Bakery
- Schmear Naturals
Shipping
Where do you ship?
We are able to ship anywhere in the world. International shipping will be at your own expense, please see below for more information.
What are the shipping costs & estimated shipping times?
We offer free Expedited Parcels to the US on orders over $100 CAD and that to Canada on orders over $75 CAD.
United States
| Shipping | Transit Time | Postal Fee |
| Regular Ground Shipping | 5-10 Business Days | $20 (free for orders over $100) |
| Express Shipping | 3-5 Business Days | Inquire via Email |
NOTE: Ground shipping rate is $30.00 for orders to Alaska and Hawaii.
Canada
| Shipping | Transit Time | Postal Fee |
| Regular Ground Shipping | 3-10 Business Days | $12 (free for orders over $75) |
| Express Shipping | 3-5 Business Days | Inquire via Email |
International
International shipping will vary depending on the weight, number of items, and shipping location. To inquire about a quote, please email the below information to info@paragontearoom.com
- Receivers full name
- Shipping address
- Billing address
- Contact number
- Email address
Please note: International payments can only be accepted via PayPal.
Do you ship to P.O. Boxes?
Do you ship to APO’s and FPO’s?
How can I track my order?
Can I send a personalized note with the order?
Returns
What is your return policy?
If upon receiving your package you find that it is damaged or that there is an error in your order, kindly email us at info@paragontearoom.com within 7 days of delivery. So we can quickly identify the transaction, please attach a photograph of the damaged, missing, or incorrect item with your order number.
If you are dissatisfied with your product, please email info@paragontearoom.com or connect with us through chat, and we will be happy to provide you store credit via gift card, within 7 days of delivery.
Payment
Am I paying in U.S. or Canadian dollars?
What forms of payment do you accept?
How do I use my gift card?
1.) When proceeding to checkout, choose the credit card option.
2.) Enter your gift card number where the credit card number is required and enter a random future date, followed by 3 random numbers for the CVV.
3.) Make sure there is enough balance on the gift card to cover your total amount. If you do not, you can top-up your card here. There is no minimum for the reload amount, as long it is to the next full dollar.
*if you are asked to provide a zip code, please type in “00000” in the space provided.
Hojicha Guide
What is the difference between hojicha amber, bronze, obsidian and mango?
| Type | Roast Level | Origin | Best Use |
| Hojicha Amber | Light *nutty and aromatic | Abe River in Shizuoka, Japan | Tea lattes |
| Hojicha Bronze | Deep *bold and roasty | High mountains in Mie, Japan | Tea lattes and Baking |
| Hojicha Obsidian | Medium-Deep *strong chocolate and caramel notes | Kagoshima, Japan | Tea lattes and Baking |
| Hojicha Mango | Light *naturally sweet & tangy | Shizuoka, Japan | Tea lattes |
