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Frequently Asked Questions

Wholesale

Does Paragon offer wholesale?

PARAGON has been a proud wholesaler to numerous small businesses who are just as creative and passionate as PARAGON in what they do in the cafes and confectionary fields. Whether you are looking to increase the tea latte offerings in your cafe menu or infusing tea in your baked goods, we offer a wide variety of tea options and programs that suit your business needs.

Contact us at info@paragontearoom.com and one of our industry professionals will be in touch with you within the next 24 hours to help select the most suitable tea for your business.

Our Clients

Wholesale Clients:

  • Remi Patisserie
  • eF & Be Bakehouse
  •  Fufu Pancake
  •  Salty Sugar Patisserie
  • Perchance
  • Lumiere Patisserie
  • Earthling’s Bakery
  • Sweet Barrel
  • Pointage Bakery
  • Schmear Naturals

Shipping

Where do you ship?

Currently, we ship to the US and Canada by USPS or Canada Post through our online store.

We are able to ship anywhere in the world. International shipping will be at your own expense, please see below for more information.

What are the shipping costs & estimated shipping times?

We offer free Expedited Parcels to the US on orders over $100 CAD and that to Canada on orders over $60 CAD.

United States

Shipping Transit Time Postal Fee
Regular Ground Shipping 5-10 Business Days $20 (free for orders over $100)
Express Shipping 3-5 Business Days Inquire via Email

NOTE: Ground shipping rate is $30.00 for orders to Alaska and Hawaii.

Canada

Shipping Transit Time Postal Fee
Regular Ground Shipping 3-10 Business Days $12 (free for orders over $60)
Express Shipping 3-5 Business Days Inquire via Email

International

International shipping will vary depending on the weight, number of items, and shipping location. To inquire about a quote, please email the below information to info@paragontearoom.com

  • Receivers full name
  • Shipping address
  • Billing address
  • Contact number
  • Email address

Please note: International payments can only be accepted via PayPal.

Do you ship to P.O. Boxes?
Yes, please allow approximately 12 to 14 days for delivery via Canada Post, as delivering to P.O. boxes generally require longer delivery times.
Do you ship to APO’s and FPO’s?
Yes, please allow approximately 12 to 14 days for delivery via Canada Post, as delivering to APO’s and FPO’s generally require longer delivery times.
How can I track my order?
You will receive a shipping confirmation with your tracking number after your order has been processed. Please allow for 24-48 hours from the time the tracking number is issued for updates to be reflected.
Can I send a personalized note with the order?
To leave a personalized note with your order, please select, “Include a complimentary gift message” upon checkout and enter your gift message in the corresponding field.

Returns

What is your return policy?

As tea is treated as a food item by both the USFDA and CFIA, returns are not accepted (food safety risk).

If upon receiving your package you find that it is damaged or that there is an error in your order, kindly email us at info@paragontearoom.com within 7 days of delivery. So we can quickly identify the transaction, please attach a photograph of the damaged, missing, or incorrect item with your order number.

If you are dissatisfied with your product, please email info@paragontearoom.com or connect with us through chat, and we will be happy to provide you store credit via gift card, within 7 days of delivery.

Payment

Am I paying in U.S. or Canadian dollars?
Transactions are processed in Canadian dollars.
What forms of payment do you accept?
We accept MasterCard and Visa credit cards.